The episode highlights M&S’s substantial investment of nearly half a billion pounds in 2023, focused on new store ventures. The largest of these new stores is situated in the Lakeside Shopping Centre, but there’s a race against time to get it ready for the holiday season, particularly for Christmas shoppers. The episode also follows the journey of product developer Abbie, who is working to bring a new and innovative twist to traditional classic biscuits. Her efforts to revolutionize the biscuit market by introducing new variations are explored.
We follow store manager Dior preparing for the move to a new 15-million-pound shop, the creation of a new Percy Pig product that the marketing team are hoping will rescue the little-known beauty department, and the daring and bold new women's autumn clothing range launched after years of fighting bad reviews and poor sales.
Filmed over a year and with unprecedented access, cameras have been invited for the first time ever inside every corner of Marks and Spencer, from top-secret development kitchens at HQ to shop floors across the nation.
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